FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room and per night.
• Is breakfast included in the price and what type of breakfast?
  No, the price of the continental breakfast is not included in this price.
• Is heating included in the price?
  Yes it is.
• Can we settle the bill on arrival?
  You can make a payment whenever you want.
• Which languages are spoken at the reception?
  We speak english.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors and because the building is classified (part of the National Heritage) we are not allowed to put an elevator.
• Are there quiet, private, romantic rooms?
  All rooms are different and romantic!
• Are linens and towels provided or do I need to bring my own?
  Yes, they are. You do not need to bring your own. In the bathroom you will find complementary toiletries and a bathrobe.
• Do the rooms/apartments have a terrace/courtyard?
  No we do not.
• Do the rooms/apartments have a balcony?
  No we do not.
• Do you have non smoking rooms/apartments?
  All rooms are non-smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a TV and mini bar in the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning in the rooms at no extra charge.
• Is there a dining room where we could sometimes all dine together?
  The Café can book a table for you.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have an Internet point.
• Is there a swimming pool? When is it open?
  No there is not.
• Is parking or garage available?
  There is a public parking nearby.
• Where can we rent a car?
  In Aix en Provence there are rent a car companies. Ask us and we will help you find one.
• Which is the nearest airport?
  This is Marseilles Marignagne airport located 30 km away.
• Do you have a pickup or shuttle service from and to the airport?
  No we do not but we can book a taxi for you from/to the airport.
• Which is the nearest bus-stop?
  Our hotel is located in the city center of Aix, the main stop nearby is "La Rotonde".
• Which is the nearest railway station?
  The nearest railway station is Aix en Provence station just 5 minutes away. The Aix en Provence TGV station is outside the city 30 km away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  In our rooms there are Turkish bath, in the Suite Marcel Arnaud there is also a Jacuzzy bath tub.
• Are pets welcome?
  Smalls pets are accepted.
• Is there a restaurant in the Property?
  Yes, there is a restaurant. Our historic mansion welcomes you in a relaxed, convivial atmosphere. Our chef invites you to discover his cuisine inspired by Provence, but representing dishes from all over the world in the legendary hospitality of our region.
  
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No you can not.