FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room, and per day.
• Is breakfast included in the price and what type of breakfast?
  No, it isn't. Buffet breakfast is in extra charge.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak French, English, German, Italian and Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 9 floors served by 5 elevators.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  11 rooms have balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Satellite TV is in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms are air-conditioned all year without charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  Yes, there is an indoor swimming pool open all year long.
• Is parking or garage available?
  Yes, there is a private garage available.
• Where can we rent a car?
  You can rent a car at 500 meters away from the hotel at the railway station.
• Which is the nearest airport?
  It is Charles de Gaulle Airport (Paris)at 124 Kms away.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, this service is available on demand (extra charge).
• Which is the nearest bus-stop?
  It is "Jeanne d'Arc" at 50 meters away from the hotel.
• Which is the nearest railway station?
  It is Reims railway station 500 meters away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a, we have a fitness center, a turkish bath, jacuzzi available for guests and it is free of charge.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can. There is also WiFi available in all rooms (extra charge).