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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from midday, Check Out before 11am. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
No, it's not included and it is a buffet. You can have hot drinks (coffee, tea, chocolate...), fruit juices, bread and home-made viennoiserie, cereals, yoghurts (natural and fruits), cheese, fruits, boiled eggs, ham. - Can we settle the bill on arrival?
Yes you can, but usually people settle on departure. - Which languages are spoken at the reception?
English, German, Spanish and Italian. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are four floors and we do have a lift. One suite is available at the ground floor. - Are there quiet, private, romantic rooms?
There are very quiet and private rooms. - Do the rooms/apartments have a terrace/courtyard?
No, they do not have. - Do the rooms/apartments have a balcony?
No, they do not have. - Do you have non smoking rooms/apartments?
Yes, we do have one non smoking floor. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a cable television and we propose also pay TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is a telephone with direct line to call outside or other rooms. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning and there is no charge. - Do you have an Internet/E-Mail point in the Property?
Yes, we do have one. You just have to buy cards to use it. However the hotel has a WI FI connection (at extra charge). - Is there a swimming pool? When is it open?
No, there is not, but there is one pool in the centre. - Is parking or garage available?
A private and secured parking closed and supervised by cameras (one space per room) is available. - Where can we rent a car?
You can rent a car from the reception. - Which is the nearest airport?
Tours Saint Symphorien at 5 km. - Do you have a pickup or shuttle service from and to the airport?
No, we do not have. - Which is the nearest bus-stop?
The nearest bus-stop is at 150 meters from the hotel. - Which is the nearest railway station?
Tours at 300 meters. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, there is not. - Are pets welcome?
Yes, they are welcome with an extra charge. - Is there a restaurant in the Property?
No, there is not. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can if your computer has WI FI connection.
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