FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  English, German, French, some receptionist speak Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors with a lift.
• Are there quiet, private, romantic rooms?
  Yes, part of the rooms are on the inside courtyard.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms do not have a terrace.
• Do the rooms/apartments have a balcony?
  7 of them have a balcony.
• Do you have non smoking rooms/apartments?
  Yes the entire hotel will be non smoking from 2008.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there are TV in each room with cable TV and pay TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct phone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is airconditioning for no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have an internet point.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, with an extra charge per day.
• Where can we rent a car?
  You may rent a car at the end of the street, at the train station.
• Which is the nearest airport?
  Strasbourg Entzheim is the closest airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a shuttle service.
  
• Which is the nearest bus-stop?
  Faubourg de Saverne 100 meters away.
• Which is the nearest railway station?
  Strasbourg is the nearest railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is only a fitness room with training machines.
• Are pets welcome?
  Yes, pets are allowed with a supplement.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, all rooms offer a wireless internet access free of charge.