FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm, Check Out before midday..
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes breakfast is included.
• Is heating included in the price?
  Yes the heating is included in the price.
• Can we settle the bill on arrival?
  Yes you may settle the bill on arrival.
• Which languages are spoken at the reception?
  English, French are spoken.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The castle has 1 floor.
• Are there quiet, private, romantic rooms?
  Quiet and comfortable rooms are available in a distinctive setting.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Ceridwen suite has its own a terrace.
• Do the rooms/apartments have a balcony?
  No the rooms do not have a balcony.
• Do you have non smoking rooms/apartments?
  Yes we do have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There are no TV in the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes there is a direct dial telephone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Non air conditioning is available.
• Is there a dining room where we could sometimes all dine together?
  No there is no dining room.
• Do you have an Internet/E-Mail point in the Property?
  Yes there is an internet point in the castle.
• Is there a swimming pool? When is it open?
  Yes there is a swimming pool.
• Is parking or garage available?
  Yes parking is available for the guests.
• Where can we rent a car?
  In Bordeaux you may rent a car.
• Are there grocery stores or supermarkets in the surroundings?
  Yes there are grocery stores nearby.
• Are there vineyards nearby?
  The castle is surrounded by vineyards.
• Which is the nearest airport?
  Bordeaux airport is the closest one.
• Do you have a pickup or shuttle service from and to the airport?
  No we do not have a shuttle service.
• Which is the nearest bus-stop?
  Bordeaux is the nearest bus stop.
• Which is the nearest railway station?
  Bordeaux Saint Jean is the closest railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is a sauna center in the property.
• Are pets welcome?
  No pets are not allowed.
• Is there a restaurant in the Property?
  No there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No there is no Wifi connection from the rooms.