FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm until 11pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.It is a buffet breakfast.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  French, English, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 3 floors.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  There is no terrace but a common courtyard.
• Do the rooms/apartments have a balcony?
  No, the rooms do not have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do have non smoking apartments.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is no direct telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is no airconditioning.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is an Internet point.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, there is a parking.
• Where can we rent a car?
  You may rent a car at the train station.
• Which is the nearest airport?
  Strasbourg Entzheim is the closest airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, there is no shuttle service.
• Which is the nearest bus-stop?
  There is a tram stop at 5 minutes.
• Which is the nearest railway station?
  Strasbourg train station is at 10 minutes.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Yes, pets are allowed.
• Is there a restaurant in the Property?
  Yes, there is a restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, there is a modem connection.