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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before 11am. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
American buffet served in the restaurant, or continental in the room is not included in the price. - Can we settle the bill on arrival?
Yes, if you prefer. - Which languages are spoken at the reception?
English and German. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 4 floors and 2 lifts. - Are there quiet, private, romantic rooms?
Yes. - Do the rooms/apartments have a terrace/courtyard?
No, but the Superior Room in ancient building have a tre-centenary courtyard view. - Do the rooms/apartments have a balcony?
Majority of Standard Jardin have a balcony overlooking the private inner garden. - Do you have non smoking rooms/apartments?
Yes, we have. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV with international channels and pay TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, all rooms have air-conditioning from May to September without extra charge. - Do you have an Internet/E-Mail point in the Property?
No. - Is there a swimming pool? When is it open?
Yes, a roof-top open-air pool with sun decks open from May until September.
- Is parking or garage available?
Yes, parking is available. - Where can we rent a car?
You can ask to our concierge desk. - Which is the nearest airport?
Avignon airport. - Do you have a pickup or shuttle service from and to the airport?
Yes, on request. - Which is the nearest railway station?
Avignon. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No. - Are pets welcome?
Yes, free of charge (max one per room). - Is there a restaurant in the Property?
Yes. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
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