FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In any time, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room, whatever the number of persons
• Is breakfast included in the price and what type of breakfast?
  The breakfast is not included in the price. The buffet breakfast is made of: baguette, cereal bread, croissants, brioche, cereals, jam, honey, ham, cheese, fresh orange juice, yoghurts, etc...
• Can we settle the bill on arrival?
  You can settle the bill on arrival, or on departure.
• Which languages are spoken at the reception?
  We speak English and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 7 floors in the building and there is an elevator.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet, as the Ermitage is situated on a small path, on the top of a hill above Lyon.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have terraces, and some rooms have balconies.
• Do the rooms/apartments have a balcony?
  Some rooms have terraces, and some rooms have balconies.
• Do you have non smoking rooms/apartments?
  All the rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  The 39 rooms have wide flat screens, with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  There is a telephone with direct dialling in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  The air conditionning and heating is individual in every room, with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  There is an Internet point in the lobby, with access to emails.
• Is there a swimming pool? When is it open?
  There is no swimming pool.
• Is parking or garage available?
  There is a private parking with an extra fee.
• Where can we rent a car?
  You can rent a car at the Part-Dieu TGV train station, or at St exupery airport, or in different places in Lyon.
• Which is the nearest airport?
  St Exupery is the nearest airport.
• Do you have a pickup or shuttle service from and to the airport?
  Taxis are waiting all day and night long at the airport to bring you wherever you need.
• Which is the nearest bus-stop?
  The nearest Bus stop is on Saint Paul.
• Which is the nearest railway station?
  The nearest railway station is the Part-Dieu TGV train station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is no fitness center in the Collège.
• Are pets welcome?
  Pets are welcome indeed.
• Is there a restaurant in the Property?
  No, there is no restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  The whole building is wi-fi connected, but is not free of charge.