FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 10pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included, served in the breakfast room, on a buffet.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak French and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors, no lift.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they do and offer a view on the golf course, the pool or the pine forest.
• Do the rooms/apartments have a balcony?
  All have.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air conditioning is installed in every room, with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  We have WIFI and unlimited access.
• Is there a swimming pool? When is it open?
  The swimming pool is open from June to September.
• Is parking or garage available?
  Yes, there is.
• Where can we rent a car?
  In Lacanau, for the nearest.
• Are there grocery stores or supermarkets in the surroundings?
  In Lacanau Océan.
• Which is the nearest airport?
  It is Bordeaux Merignac at 45km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, it can be arranged on demand.
• Which is the nearest bus-stop?
  It is in Lacanau Océan.
• Which is the nearest railway station?
  It is Bordeaux Saint Jean.
• How far away is the beach?
  It is 3 km away.
• Is the beach private or public?
  It is public.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are (extra charge).
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.