FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  the price is per room.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included. It is either a continental or an american breakfast.
• Can we settle the bill on arrival?
  Yes, but we prefer on departure.
• Which languages are spoken at the reception?
  French and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are five floors with a lift.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, all rooms have a terrace.
• Do the rooms/apartments have a balcony?
  Yes, the rooms have a balcony.
• Do you have non smoking rooms/apartments?
  No, we do not have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Each room has a plasma screen with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a phone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning in the room for no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No, but we have Wi-Fi without charge.
• Is there a swimming pool? When is it open?
  The swimming pool is open daily from 9am to 9pm.
• Is parking or garage available?
  Yes, there are both a parking and a garage.
• Where can we rent a car?
  You can rent a car at the aiport or railway station or ask the front desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are supermarkets and stores in the village.
• Are there vineyards nearby?
  There are vineyards in the Beaujolais region.
• Which is the nearest airport?
  Lyon Saint Exupery is the closest airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a shuttle service.
• Which is the nearest bus-stop?
  There is a bus stop in Charbonnieres.
• Which is the nearest railway station?
  There is a station in Charbonnieres.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is a 900 meters SPA with hammam, sauna, gym, jacuzzi, beauty cabin.
• Are pets welcome?
  Yes, pets are allowed.
• Is there a restaurant in the Property?
  Yes, there is a restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, there is Wi-Fi in all the property.