FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  No, a continental breakfast is not included.
• Can we settle the bill on arrival?
  Yes, heating is included in the price.
• Which languages are spoken at the reception?
  Yes, you can settle the bill on arrival.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  English, French, German.
• Are there quiet, private, romantic rooms?
  There is 5 floors with a lift.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there are very quiet, private and romantic rooms.
• Do the rooms/apartments have a balcony?
  Yes, linens and towels are provided.
• Do you have non smoking rooms/apartments?
  No, the rooms do not have a terrace.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct telephone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air-conditioning.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, there is a public parking Gutenberg nearby.
• Where can we rent a car?
  You may rent a car in the city center.
• Which is the nearest airport?
  Strasbourg entzheim is at 15 minutes.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a shuttle.
• Which is the nearest bus-stop?
  There is a tram stop at Place Gutenberg.
• Which is the nearest railway station?
  Strasbourg is the closest one.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Only on request, there is a extra fee.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  There is wi-fi.