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FAQs - Frequently Asked Questions
 
  • At what time can we check-in and out?
    All accommodations, Check In after 2pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
  • Is the price per room/apartment or per person?
    The price is per room.
  • Is breakfast included in the price and what type of breakfast?
    No, the breakfast is not included in the price.
  • Can we settle the bill on arrival?
    Yes, as you prefer.
  • Which languages are spoken at the reception?
    German, Italian, Spanish and English.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    There are 3 floors but no lift because the hotel is set in an historic building.
  • Are there quiet, private, romantic rooms?
    Yes, our rooms are very quiet.
  • Do the rooms/apartments have a terrace/courtyard?
    No, they do not.
  • Do the rooms/apartments have a balcony?
    No, they do not.
  • Do you have non smoking rooms/apartments?
    Yes, we do.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
    Yes, there is a Sat/TV with international channels in all rooms.
  • Is there a telephone with direct dialling in the rooms/apartments?
    Yes, there is a telephone in all rooms.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    Yes, there is, it is free of charge and seasonal.
  • Do you have an Internet/E-Mail point in the Property?
    Yes, we do. It is close to the reception.
  • Is there a swimming pool? When is it open?
    Yes, outdoor swimming pool. Open from Easter to the middle of October.
  • Is parking or garage available?
    Yes, hourly parking in front of the hotel or garage available (extra charge).
  • Where can we rent a car?
    Ask the concierge.
  • Which is the nearest airport?
    Nīmes Garon Airport.
  • Do you have a pickup or shuttle service from and to the airport?
    No, we do not.
  • Which is the nearest bus-stop?
    In front of the hotel.
  • Which is the nearest railway station?
    Arles railway station (1.3 km).
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No, there is not.
  • Are pets welcome?
    Yes, dogs are welcome (extra charge).
  • Is there a restaurant in the Property?
    Yes, there is.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    Yes, you can.