FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is a buffet continental breakfast.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  English, German, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors and there is a lift.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms do not have a terrace.
• Do the rooms/apartments have a balcony?
  Just one room has a balcony.
• Do you have non smoking rooms/apartments?
  Yes, all the hotel is no smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a tv in each room but no satellite or cable.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there are telephones in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is no air conditioning.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is a free access internet in each room.
• Is there a swimming pool? When is it open?
  No, there is no swimming-pool.
• Is parking or garage available?
  Yes, there is a public carpark under the hotel.
• Where can we rent a car?
  You may rent at the airport or at train station.
• Which is the nearest airport?
  Strasbourg entzheim is at 15km.
• Do you have a pickup or shuttle service from and to the airport?
  You have to take the bus then the tram.
• Which is the nearest bus-stop?
  The closest bus stop is at 5 minutes by foot.
• Which is the nearest railway station?
  "Homme de fer" is located in front of the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  No, animals are not accepted.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect the modem from your room.