FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 5pm until 8pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Yes, the price is per room and per night.
• Is breakfast included in the price and what type of breakfast?
  No, the continental breakfast is available for an extra charge.
• Is heating included in the price?
  Yes. All rooms are air conditionned.
• Can we settle the bill on arrival?
  Yes you may settle the bill on arrival.
• Which languages are spoken at the reception?
  French, English, German
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 levels (Ground floor and 1st floor). No elevator.
• Are there quiet, private, romantic rooms?
  Each room has it own decoration style, with private bathroom. The château itself is located in the middle of vineyard, in a quiet surrounding.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, but there is a garden and park around the building.
• Do the rooms/apartments have a balcony?
  No, the rooms have no balcony.
• Do you have non smoking rooms/apartments?
  All rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms have TV with satellite channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, the rooms have all a direct dialling phone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, all rooms are air conditionned. No extra charge.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a common dining room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, a computer with Internet access is provided in the billard room at free of charge. Otherwise, there is a wireless connection network in the building.
• Is there a swimming pool? When is it open?
  Yes, a natural swimming pool, opened all day.
• Is parking or garage available?
  Yes, there is a parking lot available.
• Where can we rent a car?
  In Libourne TGV train station, Bordeaux or airport.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, Saint Emilion is just 1 km away. Libourne 4 km.
• Are there vineyards nearby?
  Yes, we are in the middle of vineyards.
• Which is the nearest airport?
  Bordeaux-Mérignac Airport is about 45 kms.
• Do you have a pickup or shuttle service from and to the airport?
  No, Taxi is available.
• Which is the nearest bus-stop?
  There is a bus stop in Saint Emilion (1 km).
• Which is the nearest railway station?
  There is a train station in Saint Emilion (1.5 km) and a TGV train in Libourne (10 km).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No. Guests can use the swimming pool or jogging in the vineyard.
• Are pets welcome?
  No, unfortunately pets are not allowed.
• Is there a restaurant in the Property?
  No. Cold plate can be arranged in advance. Otherwise, Saint Emilion is just a kilometre away.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, our guests can use the wireless network.