FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm until 7pm, Check Out before 2pm.
• Is the price per room/apartment or per person?
  The price is per person.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included in the price. It's a continental buffet breakfast.
• Can we settle the bill on arrival?
  You can make a pre-payment on your arrival, if you wish so, the extras will be charged upon departure.
• Which languages are spoken at the reception?
  French English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is only one floor, we have not lift.
• Are there quiet, private, romantic rooms?
  Yes, all our bedrooms are quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, all the rooms have a terrace, a courtyard.
• Do the rooms/apartments have a balcony?
  Yes, some rooms have a balcony.
  
• Do you have non smoking rooms/apartments?
  Yes, all the hotel and all the rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV in each room, with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling phone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning in each room, there is not extra charge for this.
• Do you have an Internet/E-Mail point in the Property?
  No, there is no internet point but wi-fi connection.
• Is there a swimming pool? When is it open?
  Yes, there is, it's open to 8pm to 8am.
• Is parking or garage available?
  Yes, there is a parking.
• Where can we rent a car?
  You can rent a car in Sélestat.
• Are there grocery stores or supermarkets in the surroundings?
  At the village you fill find grocery stores.
• Are there vineyards nearby?
  Yes, there are really close to the hotel.
• Which is the nearest airport?
  Strasbourg or Basel airports are the closest.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a shuttle service.
• Which is the nearest bus-stop?
  Sélestat is the closest bus stop.
• Which is the nearest railway station?
  Sélestat is the nearest railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  Yes, there is a restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem from the rooms for extra charge.