FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In any time, Check Out any time.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  English, French, German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors and we have a elevator.
• Are there quiet, private, romantic rooms?
  Yes, in one appartment,there is an oriental room.
• Are linens and towels provided or do I need to bring my own?
  Yes, the towels are provided and included.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms do not have a courtyard.
• Do the rooms/apartments have a balcony?
  No, the rooms do not have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, all are not smoking apartments.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is cable TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct phone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, we have air conditionning in all rooms included.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a dining room in all apartments.
• Do you have an Internet/E-Mail point in the Property?
  No, but we do have wi-fi access.
• Is there a swimming pool? When is it open?
  No, but there is a pool at 10 min walking distance.
• Is parking or garage available?
  Yes, a parking is available.
• Where can we rent a car?
  You may rent a car at train station (5 mn from the apartment) or at the airport (20 mn).
• Which is the nearest airport?
  Strasbourg-Entzheim is the closest one.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have a pick-up service.
• Which is the nearest bus-stop?
  There is a tram station at 50 meters.
• Which is the nearest railway station?
  Strasbourg train sttion is at 5min.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, but there is a fitness center at 5 mn from there.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  No, but there are a lot in the center.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes of course, we have wifi access.