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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
Breakfast is not included. - Is heating included in the price?
Yes, heating is included in the price. - Can we settle the bill on arrival?
Yes, you can if you prefer. - Which languages are spoken at the reception?
English and German. - How many floors are there in the building and do you have an elevator (lift) in the building?
Only the ground floor and the first floor. - Are there quiet, private, romantic rooms?
Yes, all the rooms are quiet and private, but rooms are above all romantic. - Are linens and towels provided or do I need to bring my own?
Yes, linens and towels are provided. - Do the rooms/apartments have a terrace/courtyard?
Yes, the suites have a terrace. - Do the rooms/apartments have a balcony?
No, they do not. But there is a wonderful courtyard and garden all around the property. - Do you have non smoking rooms/apartments?
Yes, we have. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, satellite TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, without extra charge. - Is there a dining room where we could sometimes all dine together?
Yes, there is. - Do you have an Internet/E-Mail point in the Property?
Yes, we have. - Is there a swimming pool? When is it open?
Yes, our outdoor swimming pool is open during the summer season. - Is parking or garage available?
Yes, parking is available. - Where can we rent a car?
In Arles or you can ask to our reception desk, we will happy to help you. - Are there grocery stores or supermarkets in the surroundings?
In Arles. - Are there vineyards nearby?
No. - Which is the nearest airport?
Arles airport 50 km. - Do you have a pickup or shuttle service from and to the airport?
On Request. - Which is the nearest bus-stop?
In Le Sambuc, 3 km from the Mas de Peint. - Which is the nearest railway station?
In Arles, 25 km. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, there is not. - Are pets welcome?
Yes, pets are welcome. - Is there a restaurant in the Property?
Yes, there is. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, modem connection in room is possible.
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