FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  The breakfast is not included. It can be served in your bedroom (extra cost)
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak French, English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors, including the ground floor and 1 lift.
• Are there quiet, private, romantic rooms?
  All room are different, private and quiet.
• Do the rooms/apartments have a terrace/courtyard?
  No, we do not.
• Do the rooms/apartments have a balcony?
  Some rooms have.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is Satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is, with extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, there is no private parking, but the Palais des Papes car park proposes special rate for our guests.
• Where can we rent a car?
  In Avignon. The Regina team can help you rent a car.
• Which is the nearest airport?
  The nearest airport is Avignon's at 10 Km from the Hotel Regina
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  It is in front of the hotel.
• Which is the nearest railway station?
  The nearest railway station is at 500 meters from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  No, but you can find a lot of famous restaurant around the hotel Regina.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not, but some parts of the hotels are equipped with Wi-Fi.