FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is included and it is a Buffet breakfast.
  
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  French, German, English, Italian.
  
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 6 floors and 2 elevators.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there are rooms with terrace.
• Do the rooms/apartments have a balcony?
  Yes, there are rooms with balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a cable TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dial telephone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there are no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have an Internet Point.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, parking is free of charge and garage has an extra cost.
  
• Where can we rent a car?
  You may rent a car at the airport or at the train station.
• Which is the nearest airport?
  Strasbourg airport is at 12km.
  
• Do you have a pickup or shuttle service from and to the airport?
  No,we do not have a shuttle service.
• Which is the nearest bus-stop?
  there is a bus stop at Quartier dex XV at 100 meters.
  
• Which is the nearest railway station?
  Central station is at 1.5km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Yes, pets are accepted.
• Is there a restaurant in the Property?
  No, but room service is opened 24/24 hours.
  
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect the modem from the rooms.